Managed IT Plans | Valet Cyber

Managed Service Tiers

Our
Plans

Comprehensive packaged services — from desktop helpdesk and server management to full network administration — designed to keep your business running smoothly.

computer

Business Helpdesk

Desktop Support

Complete desktop support for your workforce — from patch management and antivirus to full remote troubleshooting across Windows, Mac, and mobile devices.

monitor

Workstation Essentials

Essential monitoring & call answering

24/7 call answering with POC notification for basic desktop business coverage.

  • check_circle24/7 Call Answering Service
  • check_circlePOC Notification on Every Request
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business_center

Standard Business

Proactive management & monitoring

Full patch deployment, performance monitoring, antivirus management, and remote control capabilities during business hours.

  • check_circlePatch Deployment Services
  • check_circleHardware & Software Audits
  • check_circlePerformance & Preventative Maintenance
  • check_circleRemote Control via ScreenConnect
  • check_circleAntivirus Management
  • check_circleWeb-Based Management Portal
  • check_circleDesktop Performance Monitoring
  • check_circleAdministrative Scripting
  • check_circleGroup Policy Management
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support_agent

Premium Support

Full helpdesk with live support

Everything in Standard Business plus personalized answering, complete multi-platform support, and hands-on troubleshooting.

  • check_circlePersonalized White-Label Answering
  • check_circleWindows, Mac & Mobile Support
  • check_circleAdministrative Tasks & Personalization
  • check_circleVirus & Malware Removal
  • check_circleSoftware Installations
  • check_circleAll Standard Business Features
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Extended Coverage

Extended coverage beyond business hours

Complete Premium Support extended into evenings and weekends for teams that operate around the clock.

  • check_circleExtended Hours Coverage
  • check_circleAll Premium Support Features
  • check_circleWeekend & Evening Availability
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schedule

Enterprise 24/7

Round-the-clock helpdesk

Full-spectrum desktop support available 24 hours a day, 7 days a week, 365 days a year.

  • check_circleTrue 24/7/365 Coverage
  • check_circleAll Extended Coverage Features
  • check_circleZero Downtime Support Window
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dns

NOC Services

Server Management

From ping monitoring to full server management, including patching, Exchange health checks, VMware, Hyper-V, and SAN administration.

cell_tower

Server Watch

Basic availability monitoring

Simple up/down monitoring with call answering, ticket creation, and escalation notifications.

  • check_circleUp/Down Service Monitoring
  • check_circleAutomated Call Answering
  • check_circleTicket Creation
  • check_circleEscalation Notification to POC
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monitoring

Server Pro

Deep visibility into server health

Complete monitoring with remote access, patch whitelisting, antivirus management, and proactive service restarts.

  • check_circleHardware & Software Audits
  • check_circleRemote Access via ScreenConnect
  • check_circleTicket-Based Workflow
  • check_circlePatch Whitelisting Service
  • check_circleMulti-Vendor A/V Management
  • check_circleRemote Service Restart
  • check_circleVMware & Hyper-V Maintenance
  • check_circleSAN Maintenance
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cloud_done

Server Elite

Complete server lifecycle management

Total server management including patching, Exchange health, service packs, group policy, performance analysis, and full VM/SAN support.

  • check_circlePatch Deployment Management
  • check_circleProactive & On-Demand Restart
  • check_circleGroup Policy Troubleshooting
  • check_circleSystem Performance Analysis
  • check_circleMS Exchange Health & Defrag
  • check_circleService Pack Installation
  • check_circleFull Host Support (VMware/Hyper-V)
  • check_circleFull SAN Support
  • check_circleDiscounted Project Services
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lan

Network Management

Managed Devices

End-to-end network device management, from basic ping monitoring to complete firmware deployments and vendor coordination.

cell_tower

Network Pulse

Basic network availability

Up/down monitoring with automated call answering for your network infrastructure.

  • check_circleUp/Down Service Monitoring
  • check_circleAutomated Alerts & Tracking
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query_stats

Network Insight

Asset visibility & ticketing

Hardware audits, SNMP-based remote access, and full ticket workflow for network devices.

  • check_circleHardware Audits & Asset Reports
  • check_circleRemote Access via SNMP
  • check_circleTicket-Based Workflow
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build

Network Pro

Vendor coordination & warranty tracking

Proactive vendor management and warranty reporting on top of full monitoring capabilities.

  • check_circleMulti-Vendor Contact
  • check_circleDevice Warranty Reporting
  • check_circleAll Network Insight Features
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hub

Network Elite

Total network device management

Complete lifecycle management with remote troubleshooting, firmware upgrades, proactive restarts, and full device ownership.

  • check_circleFull Remote Resolution
  • check_circleAutomated Firmware Deployment
  • check_circleProactive Device Restart
  • check_circleComplete Device Management
  • check_circleDiscounted Project Services
  • check_circleAll Network Pro Features
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infrastructure?

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